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Privacy Policy

Last Updated: May 15, 2018

We take safeguarding your personal information seriously. This privacy policy ("Policy") describes how the Starkey Group collects, uses and shares personal information of users of our website. When we use the words “we” or “our”, we mean Starkey. Uk.starkeypro.com, uk.audibelpro.com, de.starkeypro.com, it.starkeypro.com and fr.starkeypro.com (each referred to herein as Starkeypro.com) are owned and operated by Starkey. For a listing of all entities, please click here.

Particularly Important Information

Who We Are. With respect to your rights under applicable data protection laws, the Data Protection Officer for the Starkey Group can be contacted at:

Starkey Hearing Technologies
Attn: Data Protection Officer
9505 Hamilton Road
Eden Prairie, MN 55344

1-800-627-5762
+1-952-995-6608
Data_Privacy@starkey.com

Changes To This Policy. This policy will be changed. If we change anything important (information we collect, how we use it or why), we will highlight those changes at the top of the policy.

What We Collect

There’s a range of information we need to collect about you so that we can provide you the best services for supporting your sale of hearing aids. This information may include:

Information You Give Us. We will collect and use your personal information to provide you with our services, and allow use of this website. For example, we will collect information about you when you sign up for an account with us, including your name and contact details for supporting our hearing aid services to you including purchase and warranty. When you make payments through the website, we will collect payment information such as bank account information and credit card details.

If you do not provide this information, we may not be able to provide our services to you.

  • Information We Get From Others. We may obtain information about you from third parties, including third party verification services.
  • Information Automatically Collected. We automatically log information about you and your device. For example, when using our website, we collect device information such as your IP address, operating system, unique device identifiers, the mobile network system, hardware and browser settings and the pages you visit and search engine terms you use.
  • Cookies And Other Technologies. We may log information using "cookies." Cookies are small text files that are placed on your computer by the websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide web services and functionalities for users. Cookies may be either “persistent” or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser until its set expiry date (unless deleted by the user before the expiry date). A session cookie will expire at the end of the user session, when the web browser is closed. The purpose of this policy is to provide you with the necessary information regarding our use of cookies and the storage of such cookies on your device when you access our website to enable you to make a choice whether you wish to enable cookies to be placed on your device.

What We Do With This Information

We use the information we collect in the following ways:

  • Set up your account and communicate with you about it.
  • Send you marketing communications which may be based on segmentation and modeling of your personal information or behavior.
  • To operate, maintain, and improve our Services.
  • To create your account, identify you as a user, and support our services to you.
  • To send you promotional communications. These may include social notifications, surveys, or other newsletters depending on your settings. You may opt-out of receiving such information at any time: such marketing emails tell you how to "opt-out."
    • We will not send you marketing communications that are not allowed under applicable law unless you consent to this. You can withdraw such consent at any time by contacting our Data Protection Officer.
  • To send you important notices, such as administrative emails, confirmations, technical notices, updates, and security alerts.
  • To respond to your comments and questions and provide you with user support.
  • To track and measure Starkey's advertising.
  • To protect, investigate and deter against fraudulent, unauthorized, or illegal activity.
  • To process orders and to accept payments.

How We Share This Information

We may share your personal information as follows:

  • Third Parties Designated By You. We may share your personal information with third parties where you have provided your consent to do so.
  • External Processing. We may share your personal information with our third-party service providers who provide services such as data analysis, payment processing, credit checks, information technology and related infrastructure, email delivery, and other similar services. We require that our third-party service providers use your personal information only to provide the services we've requested based on our instructions and in compliance with our Privacy Policy and any other required confidentiality and security measures.
  • For Legal Reasons. We may share personal information as we believe necessary or appropriate (a) to comply with applicable laws; (b) on reasonable request by a law enforcement or regulatory authority, body or agency (c) in the conduct or defense of legal claims. (d) when obtaining professional (including legal advice) in relation to audits and our business and consider this in our legitimate interests in managing our business; (e) to enforce our Policy; and (f) to protect our rights, privacy, safety or property, and/or that of you or others. We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until such issues are fully resolved.

Non-Personal Information

We use information in a form that doesn’t permit you to be identified or identifiable, either alone or when combined with any other information available to a third party. We may collect, use, transfer, and disclose non-personal information for any purpose.

This data might include analytics information and information collected by us using cookies. We make personal data into anonymous data by excluding information, such as your name, that makes the data personally identifiable to you. We use this anonymous data to analyze usage patterns in order to make improvements to our products and services.

Cookies

We use several types of cookies on Starkeypro.com:

  • Essential Cookies. These cookies are essential to provide you with services available through our site. A preference cookie is required to maintain a record of your Do Not Track preferences so that we may respect them for future visits.
  • Functionality Cookies. These cookies help us customize our website content based on a user’s preference. The purpose of these cookies is to provide you with a more personal experience on Starkeypro.com. The information these cookies collect may be anonymized and they cannot track browsing activity on other websites.
  • Analytics And Performance Cookies. These cookies are used to collect information about traffic to Starkeypro.com and how users use the site. The information is aggregated and anonymous and does not identify any individual visitor. It includes the number of visitors to our site, the pages they visited, and other similar information. We use this information to help operate, maintain, and improve Starkeypro.com.
  • Social Media Cookies. We allow users to share our websites on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies of the social media provider for how their cookies work.
  • Disabling Cookies. Most web browsers allow control of cookies through the browser settings. By adjusting your web browser, you may avoid receiving cookies. However, this might result in the services on the website not functioning optimally. The method used to block cookies will depend on the web browser used. Consult the “Help” or corresponding menu in your web browser for instructions.

Information Choices And Changes

Opt-out. You can contact us any time to opt-out of (a) promotional communications, (b) any new processing of your personal information that we may carry out beyond the original purpose, or (c) the transfer of your personal information outside the European Economic Area (EEA). Please note that your use of some of the Site or Services may be ineffective upon opt-out.

Access. You can ask us to confirm if we are processing your information and you can ask to access the information we hold about you at any time by contacting us directly.

Update. You can ask us to correct your personal information if it is wrong.

Move. You can request to move your information to other companies. You may ask that we provide your information in an easily readable format.

Erase And Forget. In certain situations, you can ask us to stop using your personal information or delete your information including where we no longer need it to provide our services to you.

If you wish to exercise any of these rights, please contact us at the following:

Starkey Hearing Technologies
Attn: Data Protection Officer
9505 Hamilton Road
Eden Prairie, MN 55344

1-800-627-5762
+1-952-995-6608
Data_Privacy@starkey.com

In your request, please make clear (a) what personal information is concerned, and (b) which of the above rights you would like to enforce. For your protection, we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practical.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting the change or deletion unless a longer retention period is required or permitted by law (for example, for regulatory purposes).

When you receive promotional emails from us, you can also unsubscribe or opt-out by clicking the link at the bottom of any of the emails. You can’t opt-out of receiving administrative communications.

International Data Transfer

When we share your information, your information may be transferred outside the European Economic Area (EEA). If we transfer personal data outside the EEA, we will take steps to make sure your personal data is protected and safeguarded once it leaves the EEA to ensure that your data is treated securely and in accordance with this Policy. If you would like to obtain details of such safeguards, you may contact our Data Protection Officer.

We will only process your personal information in accordance with applicable data protection and privacy laws. We need certain personal information in order to provide you with access to Starkey. If you do not agree to our use of your personal information in line with this Policy, please do not use Starkey.

Starkey France SARL (France)
23, rue Claude Nicolas Ledoux
Europarc Bâtiment 14
94000 Créteil, FRANCE

Starkey Laboratories GmbH (Germany)
Weg beim Jaeger 218 — 222
22335 Hamburg, GERMANY

Starkey Laboratorium KFT (Hungary)
Fehérvári út 79
H-1119 Budapest, HUNGARY

Starkey Italy SRL (Italy)
20063 Cernusco sul Naviglio
Via Torino 51 Milan, ITALY

Audibel Italy SRL (Italy)
Viale Citta’ d’ Europa, 681
Rome, Italy 00144

Starkey Norway AS (Norway)
Prinsens Gate 39, 3rd Floor
7011 Trondheim
NORWAY

Starkey Laboratories Poland Sp.zo.o (Poland)
zo.o. ul. Wirazowa 119 02-145
Warszawa, Poland

Positive Hearing LLP (UK)
The Pinnacle, 170 Midsummer Boulevard, Milton Keynes, Buckinghamshire, England, MK9 1FE

The Hearing Centres (Cheshire) LLP (UK)
C/O Starkey Laboratories Ltd, William F Austin House, Pepper Road, Hazel Grove, Stockport, United Kingdom, SK7 5BX*

Crown Hearing Centres LLP (UK)
The Pinnacle, 170 Midsummer Boulevard, Milton Keynes, Buckinghamshire, England, MK9 1FE

Cluistrom Limited (UK)
66 High Street, Dunfermline, Fife KY12 7AT UK

Advance Hearing Centre, Ltd. (Ireland)
12 Aston Quay
Dublin 2, IRELAND

SC Starkey Laboratories SRL (Romania)
Romania, Bucharest, 2nd Sector, 121C
Gheorghe Ţiţeica Str., 4th Floor

Contact Information

Thanks for using Starkeypro.com, and for reviewing our Privacy Policy. We welcome your comments or questions about this Privacy Policy. If you have any feedback, we encourage you to contact our Data Protection Officer.

Starkey Hearing Technologies
Attn: Data Protection Officer
9505 Hamilton Road
Eden Prairie, MN 55344

1-800-627-5762
+1-952-995-6608
Data_Privacy@starkey.com